There are several ways to check, if your tracking is functioning:
Debug Panel
If you use our Tracking SDK2, you can use our Debug Panel in your browser, which we explain here. It will give a visualisation of your current user (e.g. XNG id, consent status, the apiKey used to connect to your company account etc.) and if you surf on your website and view other pages / products/ cart, add products you will also see that events are triggered and appear over the debugging panel on the right side.
If you can see that all implemented events will be getriggert then tracking is functioning perfectly.
If the debug panel does not work for you, then it was either completely disabled, or you don’t use the SDK2 version
Browser Console
If you use the older and deprecated version of our Tracking SDK, orif the debug panel doesn’t work, you can open the network tab of your browser console and check, if with reloading the page a “Track” entry appears.
You can also check, if there is even an active cookie set - the old SDK uses two cookies that begin with “xng.”, the new SDK2 cookies begin with “ce.” One cookie contains the XNG Id, one cookie the session id and a third one (with SDK2) the consent status. Tracking only works if consent status is "true".
Event Stream / Users Event History
If you know your XNG id, you can also let the event stream in the ActivatePro App run and filter for your own user. If you then do some actions on your tracked website, you should see some events coming in. The tracking event should also appear in the users event history, but because it usually takes a few minutes for event data to update there.
If you can’t find the tracking event you are looking for, please check here.