If you encounter a problem on the ActivatePro Systems, you can check the System Status page to ensure that all systems are up and operational. If the problem remains, you can reach out to customer support via ticket.
To raise a ticket, please click in "Submit a Request" at the top of this page.
To access the Ticket System from the ActivatePro Data Platform, click on the arrow on the bottom left corner so your profile settings open. Click on "Support Tickets", which opens this Help Center for you.
Request Form
The Support Ticket form includes some mandatory and some optional fields to fill out.
Mandatory are:
- "Organisation" (usually already pre-selected for your company)
- "Subject" (Topic of your request)
- "Description" (Details of your request)
Optional, but very helpful for us:
- "Account or Campaign" (e.g. your company account if you have more than one, the affected campaign or story)
- "SegmentId" (if one or more segments are specifically important)
- Attachments
- If you activate "This is a bug report":
- What is the expected behaviour?
- What is the current behaviour?
- CC (at the top, in case you want to include additional recipients/constributors of updates to your ticket)