When creating a message with the Optimizely Email Integration (aka Episerver or Optivo), you choose the template to connect to from a dropdown in the message form that requests the available templates in realtime via API.
In order to appear in the list however, the templates have to have the correct status - inactive templates won't appear in the list.
Depending on the type of template, the status is different:
- Audience Campaigns are connected to Closed Loop and use so-called "Smart Campaigns" in Optimizely, which need the status "activation_required" to be available
- Realtime Campaigns and Stories are transactional, so they are a different type, which requires the status "send" (or "senden" in German) to indicate them being ready to be sent at any time.
Depending on what kind of campaign or story you are building right now, the list will also only show the templates that have the correct type.
So there are three things to check if you can't find the template in the list:
- does it have the correct type?
- does it have the correct status?
- are you searching for the correct name?